Terms and conditions

These terms apply when you as a business or consumer (“the Customer”) order services via Freightseeker.com.

If the Customer is a natural person, the Customer must be at least 18 years old. Where the Customer is a minor, consent from a legal guardian is required.

In accordance with Swedish law, credit purchases are not offered to persons under 18. Freightseeker reserves the right to reject or adjust an order if information is incorrect or if there are payment remarks.

Freightseeker complies with applicable consumer legislation. Provisions that expressly address consumers and derive from such legislation do not apply in relation to businesses.

After a purchase is completed, the selected carrier (“the Carrier”) performs the agreed freight service. By completing a purchase, the Customer accepts these terms as well as the Carrier’s applicable conditions.

Freightseeker’s responsibility relates to the period until freight is paid and shipping documentation has been produced via Freightseeker; thereafter, performance responsibility passes in material respects to the Carrier under its terms.

The Customer shall ensure that the shipment’s contents, weight, and dimensions match the information provided at booking. Where information is incorrect or misleading, the Customer shall indemnify Freightseeker for additional costs and loss arising therefrom.

Dangerous goods must not be booked or shipped via Freightseeker. Dangerous goods means contents that may pose a risk to health, safety, property, or the environment during transport or use.

Suspected fraud will be reported to the police.

When registering an account and/or making a purchase, the Customer may be required to provide business or personal data. Such data must be accurate and complete.

Login credentials must not be disclosed to unauthorised persons and shall be stored so that unauthorised access cannot occur.

Registered users

To benefit from advantages linked to a customer number, the Customer should be logged in at the time of purchase. Any discount is shown in the search results.

After purchasing freight, the Customer shall print the required shipping documents and affix them in accordance with the Carrier’s instructions. If documents are missing, the Carrier may charge a surcharge or refuse collection where documentation is incomplete.

Payment options

In partnership with Svea, we offer card payments, Swish, invoice, instalments, flexible instalments, and direct bank payment. We also accept payment with gift cards purchased from us.

If you completed your purchase online, you can use “My pages” at www.svea.com for a quick overview of your current invoices. Read Svea’s general terms here.

4.1 Together with our payment service provider Svea Bank AB (Publ), we offer several payment methods. Depending on whether you shop as a private individual, sole trader, or company, and whether you provide a personal identity number or company registration number, we may offer different payment options such as card payment, Swish, invoice, instalments, flexible instalments, and direct bank payment. Certain payment options may be unavailable in individual cases.

4.2 In connection with payment, a separate agreement is entered into with Svea Bank AB (Publ), with separate terms as shown in checkout. Click here to read the payment terms for Svea Checkout.

4.3 If you have completed your purchase on the website, you can use “My pages” at www.svea.com to quickly and easily get an overview of your current invoices, where applicable.

4.4 For certain legal entities we offer invoice following a credit check. The payment period for an invoice varies depending on the agreement. Where a payment reminder is issued, a statutory reminder fee applies together with default interest in accordance with applicable interest legislation. If the matter is referred to debt collection, the debt collection agency’s costs and fees apply in accordance with applicable law.

Card payment

Card payments follow applicable rules for online payments in Sweden and the EU. We use Svea/Webpay’s hosted, PCI-DSS-certified card payment solution. We accept Visa, MasterCard, and American Express. Funds are debited from your account when you approve the transaction and complete your order.

All transactions are sent over SSL (Secure Sockets Layer) and are securely encrypted. Card numbers are not stored. We use 3D Secure, the latest security standard for online card payments, developed by Visa, Mastercard, and American Express in order to validate you securely as a consumer when shopping online.

Swish

You can pay with Swish using the Swish app on your mobile phone or tablet. You pay quickly, easily, and securely by verifying the payment with Mobile BankID.

Invoice via Svea

Below you will find the terms for invoice provided by Svea in accordance with your selection in checkout.

Private individuals

To pay by invoice with Svea, you must provide a personal identity number or company registration number. You must also be at least 18 years old and registered as resident in Sweden. A standard credit assessment is performed after you submit your details in checkout. If a credit inquiry is made, a copy will be sent to you.

The payment period for an invoice is 30 days from the invoicing date. In case of late payment, a statutory reminder fee is sent, and default interest accrues at 2% per month. If payment is not made, the invoice is referred to debt collection. All invoices are assigned from SP to Svea.

If invoice is not shown as an option in checkout, this may be due to your credit assessment or incorrect information. When you choose invoice, you may need to identify yourself with Mobile BankID for security reasons. You receive your invoice by e-mail from Svea once your order has been dispatched.

If you have questions about the credit assessment or cannot find your invoice, you can contact Svea here.

Business invoice

The following applies to customers who shop as a business and choose payment by invoice (“business invoice”).

• Credit assessment: A standard credit assessment is carried out when you apply for business invoice payment, which may include a credit inquiry.
• Payment terms: Due date and other terms for the business invoice are stated on the invoice. Payment must be received no later than 30 days from the invoice date (or the date stated on the invoice). In case of late payment, a reminder fee of SEK 60 and default interest of 2% per month apply from the due date until payment in full.
• Assignment: All business invoices will be assigned to Svea Bank AB, 556158-7634 (“Svea Bank”). All payments relating to the invoice shall be made to Svea Bank.
• GDPR: When paying by business invoice, the invoice will be assigned to Svea Bank AB, and we will share the business customer’s personal data with Svea Bank. Svea Bank is the controller for the receivables assigned to Svea Bank.

For details on how Svea Bank processes personal data, please read Svea’s privacy information. You can contact Svea by post: 169 81 Solna, phone 08-514 931 13, or swp@svea.com. The data protection officer can be reached at privacy@svea.com.

Instalments

Fee: from SEK 195.

You may choose to pay in instalments via Svea. You select the instalment plan in checkout. You may always pay the full amount at any time before the due date.

To use instalments with Svea, you must provide a personal identity number. You must also be at least 18 years old and registered as resident in Sweden. A standard credit assessment is performed after you submit your details in checkout. If a credit inquiry is made, a copy will be sent to you.

Additional fees may apply. A set-up fee is charged on the first invoice, and you may always pay the remaining balance early.

Instalment options

• 3 months: interest-free – invoice fee SEK 45/month, set-up fee SEK 295
• 6 months: interest-free – invoice fee SEK 45/month, set-up fee SEK 395
• 12 months: interest-free – invoice fee SEK 45/month, set-up fee SEK 495
• 24 months: interest 9.95% – invoice fee SEK 45/month, set-up fee SEK 579
• 36 months: interest 9.95% – invoice fee SEK 45/month, set-up fee SEK 579
• 48 months: interest 9.95% – invoice fee SEK 45/month, set-up fee SEK 579

Read more about instalments here

Buy now, pay later

• Interest-free instalments for 12 months
• Shop today and pay at your own pace

If you have questions about instalments, you can contact Svea here.

Flexible instalments

Fee: from SEK 29.

You may choose flexible instalments via your account with Svea. You receive a monthly invoice until the full amount is paid. The invoice shows the minimum amount due, but you may always pay more to finish sooner.

To use flexible instalments with Svea, you must provide a personal identity number or company registration number. You must also be at least 18 years old and registered as resident in Sweden. A standard credit assessment is performed after you submit your details in checkout. If a credit inquiry is made, a copy will be sent to you.

Additional fees may apply.

If you have questions about flexible instalments, you can contact Svea here.

Direct bank payment

When you choose direct bank payment, the payment is processed via Trustly. Trustly supports Swedish banks and is free of charge for you as a customer. You are redirected to your internet bank where you log in and approve the transaction.

Funds are debited directly from your account when you approve the transaction. No sensitive account or card details need to be entered, as the payment is completed in your internet bank.

More information about the provider is available at trustly.com.

Transit and delivery times vary depending on route and service. Stated transit time does not include time for customs or other clearance outside the Carrier’s control.

If booking information is incorrect, Freightseeker cannot guarantee collection or completed transport. The Customer shall be available, have the correct goods ready, ensure complete documentation, and label all parcels correctly with Freightseeker shipping documents.

Consumers

Consumers have a 14-day right of withdrawal under applicable consumer law, calculated from the order of the service, by notifying Freightseeker within that period.

Business customers

Business customers may not normally withdraw a purchase after payment has been completed; Freightseeker’s internal processes start once payment is registered. A fee of SEK 99 excluding VAT may apply in the event of cancellation.

Claims shall be submitted using Freightseeker’s claims form and sent to reklamation@freightseeker.com. Claims may be filed by the sender or the recipient in accordance with the form.

Freightseeker may charge the Customer SEK 99 excluding VAT for additional work arising from:

• incorrect or misleading information during booking;
• discrepancy between declared and actual weight or dimensions;
• the shipment exceeding the Carrier’s maximum limits for the purchased service;
• return of the shipment.

Under its own terms, the Carrier may charge the Customer for special handling, ancillary services, or deviations relating to the shipment.

If the Customer uses its own freight agreement with the Carrier, the transport agreement is entered into directly between the Customer and the Carrier; Freightseeker’s role is then limited to what follows from the selected service.

Cookies

Freightseeker.com uses cookies to improve functionality and user experience. Cookies may be disabled in the browser settings, which may affect certain features.

Registered business customers may be offered APIs to integrate the Customer’s systems with Freightseeker. Separate technical terms may apply in addition to these general terms.

Freightseeker processes personal data in accordance with applicable data protection rules. By accepting these terms when purchasing or submitting data, information may be shared with necessary partners, such as the Carrier, to perform the agreement.

Data is otherwise not disclosed to third parties without consent, except where required by law. Data is used to deliver the service and to improve the website’s functionality.

Freightseeker is not liable for delay or hindrance due to circumstances beyond Freightseeker’s reasonable control, including industrial action, fire, flooding, natural disaster, changes in public regulations, or technical disruptions.

If any provision of these terms is held invalid or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.

Disputes shall first be resolved by agreement between the parties. Disputes concerning the interpretation or application of these terms shall be governed by Swedish law and settled by a general court of law.